WELCOME BONUS 300%
UP TO €2000 + 100
FREE SPINS
Home → FAQ

Frequently asked questions about 2up

Is 2 GB RAM enough for live tables?

The Sun of Fortune title by Wazdan operates on a 4x4 grid with 16 positions and requires specific device capabilities to run smoothly without lag. Android devices need version 8.0 or higher with at least 2 GB of RAM, while iOS users must have version 13+ installed on their hardware. This configuration ensures the high volatility game renders correctly during intense Hold and Win features that trigger frequently on this platform.
Live dealer tables consume more processing power than standard slots because they stream video in real-time alongside interactive betting interfaces. The app size indicates that Android installations take approximately 45 MB, whereas iOS versions require around 60 MB of storage space. Users with exactly 2 GB of RAM may experience slower loading times compared to those with larger memory allocations available on modern smartphones.
Wagering contributions differ significantly between game types, affecting how quickly players clear the bonus requirements through different gaming sessions. Slots contribute 100 % toward the turnover target, but live games only count for 10 % of the required amount per bet placed. Consequently, playing live tables consumes the budget much faster since each euro wagered counts as only ten cents toward the total goal.
Glowing speech bubbles with question marks
Answers regarding account, bonus, and payments at 2up

How do I deposit with CashtoCode without a bank account?

CashtoCode allows users to fund their accounts using cash vouchers purchased at physical retail locations, bypassing the need for direct bank transfers. The minimum deposit amount is set at 10 EUR, which matches the lowest threshold accepted by MiFinity e-wallet transactions for immediate processing. This method provides an alternative for players who prefer not to link their primary banking details directly to the casino platform interface.
Once the voucher code is entered into the cashier section, the funds are credited instantly to the player's balance without any intermediate holding periods. The maximum limit for this transaction type is not explicitly defined in the current data, but it remains subject to the general account verification status completed via KYC checks. Players should ensure their personal documents are uploaded before attempting large deposits to avoid potential delays in accessing their winnings later.
MiFinity offers instant deposits starting from 10 EUR with limits ranging up to 10,000 EUR and charges no additional fees for these operations. While CashtoCode does not list specific fee structures, users typically pay the retail price of the voucher when purchasing it from authorized vendors across Europe. This approach maintains privacy since no bank statement lines appear, making it suitable for those seeking discreet funding methods for their gambling activities.

What to do if the confirmation email is missing after 24 hours?

The Know Your Customer process requires submitting an ID document and an address proof that is no older than three months to verify identity securely. This verification step typically takes between 24 and 48 hours to complete, during which time players receive automated emails regarding the status of their application. Delays often occur due to high volumes of requests or incomplete documentation submitted by the user during the initial registration phase.
If the confirmation message has not arrived within the expected 24-hour window, checking the spam folder is the first recommended troubleshooting step for all users. Technical issues with email servers can sometimes cause legitimate messages to be filtered incorrectly, preventing them from reaching the primary inbox of the account holder. Resubmitting the address proof might be necessary if the original file was corrupted or failed to upload properly during the initial submission attempt.
Litecoin withdrawals are processed within 0 to 24 hours, indicating that the platform aims for rapid transaction completion once all security checks are finalized. However, pending KYC reviews can pause these payouts until the identity verification is fully approved by the compliance team responsible for monitoring accounts. Players should contact support only after verifying that their submitted documents meet the strict quality standards required for fast-track approval processes.

What does Hold and Win mean on 5x3 reels?

Hold and Win is a feature where special symbols lock in place while the reels spin again, allowing players to accumulate more symbols for bigger prizes. In Sun of Fortune by Wazdan, this mechanic occurs on a 4x4 grid with 16 positions rather than traditional 5x3 layouts found in other slot games. The maximum win potential reaches x1450 the stake, offering significant returns during successful feature triggers that align multiple jackpot symbols simultaneously.
The Return to Player percentage for this specific title stands at 96.15 %, which represents the theoretical long-run average over hundreds of thousands of spins played. High volatility means that wins may be less frequent but tend to be larger when they do occur, especially during the Hold and Win rounds. This mathematical model balances risk and reward, ensuring that the house edge remains sustainable while providing exciting opportunities for substantial payouts during gameplay sessions.
Bonus terms apply strictly to these features, requiring a wagering requirement of x35 to x45 on the won amounts before any withdrawal can be processed. The maximum bet allowed during bonus play is capped at 5 EUR, regardless of the player's usual stakes or preferred betting strategies employed earlier. This restriction prevents excessive losses while clearing the turnover requirement, ensuring fair play conditions are maintained for all participants engaging with the promotional offers.

Why does the APK installation on Android 7 not start?

The official mobile application for Android devices requires a minimum operating system version of 8.0 to function correctly and access all casino features securely. Devices running Android 7 are incompatible with the current build because the underlying architecture lacks necessary security protocols and performance optimizations implemented in newer releases. Attempting to install the 45 MB package on outdated systems will result in immediate failure due to these fundamental software compatibility constraints.
iOS users benefit from broader device support, needing only version 13 or higher, which covers most iPhones released in recent years without major hardware limitations. The Android ecosystem presents stricter fragmentation challenges, forcing developers to drop support for older platforms like Android 7 to maintain stability and security standards. Players with legacy devices must upgrade their smartphones to continue accessing the full range of games and payment methods offered by the operator.
System requirements also specify that devices must have at least 2 GB of RAM to handle the graphical demands of live tables and high-quality slot animations. Android 7 devices often come with lower memory configurations, exacerbating performance issues even if the OS version were somehow compatible with the app binary. Upgrading to a newer device ensures smooth operation of both the Sun of Fortune slot and other resource-intensive titles available on the platform.
Quick answers to common questions
QuestionShort Answer
What welcome bonus is available?300% welcome bonus up to €2,000 plus 100 free spins
What is the minimum deposit?from EUR 10, depending on the method
How long does a withdrawal take?e-wallets and crypto usually same day, cards 1-3 business days
Is there a mobile app?yes, for Android and iOS plus a mobile web version
Can games be tested for free?yes, most slots run in demo mode without a deposit
How do I reach support?live chat and email, around the clock
Which currencies are accepted?EUR and other common currencies

Which method suits a 50 EUR budget?

Neosurf allows a minimum deposit of 10 EUR with no fees, making it suitable for small budgets. Bitcoin requires a higher entry point of 20 EUR per transaction. This difference means Neosurf accommodates tighter bankrolls better than the crypto option.
The maximum withdrawal limit for Neosurf is capped at 1,000 EUR per transaction. Bitcoin permits withdrawals up to 10,000 EUR within the same timeframe. High rollers should prefer the cryptocurrency method for larger cashouts.
Processing times differ significantly between the two payment gateways. Neosurf deposits are instant while Bitcoin transactions take 10-60 minutes. Players seeking immediate playtime must choose the traditional voucher method.

Why does Android warn about APK installation?

The Android application requires version 8.0 or higher on the device. The file size is approximately 45 MB, which fits most modern phones. Users with older operating systems cannot install the software at all.
iOS users need version 13 or higher and 2 GB of RAM available. The iOS app is larger at roughly 60 MB due to platform differences. Memory constraints may prevent installation on older iPhone models.
Installing via APK bypasses official store security checks on some devices. The casino operates without an official mobile app in many regions. Users accept the risk by manually installing the direct download file.

How does a 50% Reload differ from the first bonus?

The welcome offer provides a 300% match up to 2,000 EUR plus 100 free spins. A hypothetical 50% reload would offer significantly less capital for the same deposit amount. The initial promotion is mathematically superior for bankroll building.
Wagering requirements for the welcome bonus range from x35 to x45 turnover. The first deposit bonus offers clearer and potentially lower rollover conditions.
The time limit for clearing the welcome bonus is 30 days from activation. Shorter deadlines apply to secondary promotions like reloads in standard industry practice. Players have more time to meet the x45 requirement on the first deposit.
Maximum bet limits during wagering are set at 5 EUR for the welcome bonus. Reload offers might impose different stake caps that restrict gameplay strategy. Adhering to the 5 EUR rule prevents voiding the primary bonus funds.

Which slots count only 10 percent?

Slot games contribute 100% toward the wagering requirement turnover calculation. Table games and live dealer options only contribute 10% to the same total. This disparity makes playing slots the most efficient path to clearance.
Money Train 2 by Relax Gaming has a high volatility rating of 96.40% RTP. Playing this specific title fulfills the 100% contribution rule for slots. Its max win cap of x50000 offers potential but carries high risk.
A 10 EUR bet on slots reduces the bonus balance by exactly 10 EUR. The same 10 EUR wager on roulette only reduces it by 1 EUR. Table game players must deposit significantly more to clear identical bonus amounts.

Is a win after a 6 EUR bet voided?

The maximum allowed bet while using bonus funds is strictly limited to 5 EUR. Any single wager exceeding this threshold, such as a 6 EUR bet, violates the terms. The casino reserves the right to void any resulting winnings immediately.
KYC verification requires an ID and address proof valid for 24-48 hours. Even if verified, violating the bet limit triggers account restrictions regardless of status. Players must ensure their stake size remains within the 5 EUR boundary.
Bonus funds are subject to a 30-day expiration date after claiming the offer. Exceeding the max bet accelerates the loss of both bonus and associated profits. Strict adherence to the 5 EUR limit preserves the integrity of the promotional balance.

Which method matches the 20 EUR minimum deposit?

Dogecoin (DOGE) requires a minimum deposit of 5 EUR, which sits below the general casino floor of 10 EUR set for Visa and Mastercard transactions. This lower threshold allows players with smaller initial bankrolls to enter the platform without exceeding standard card limits. The transaction processes within 30 minutes on average, providing immediate access to crypto-exclusive game libraries.
Visa and Mastercard operations demand a starting capital of exactly 10 EUR per transaction, establishing a higher entry barrier than the cryptocurrency alternative. These fiat methods process deposits instantly, ensuring funds are available for wagering before the next second passes. Users must verify their accounts via KYC procedures taking up to 48 hours before withdrawing these deposited sums.
The Dogecoin network charges no internal fees, requiring only the external blockchain transaction cost for any amount between 5 EUR and 30 EUR. In contrast, card providers may impose hidden interchange fees not visible in the stated zero-fee policy for withdrawals. Players choosing crypto gain faster access to the 20 EUR limit range compared to the 1-3 day payout delays of card users.

What applies when switching from x35 to x45?

The welcome bonus structure offers a variable wagering requirement ranging from x35 to x45, depending on specific promotional terms or game selections applied at redemption. A 2,000 EUR bonus multiplied by x35 results in a 70,000 EUR turnover target, whereas x45 increases this obligation to 90,000 EUR. This difference represents an additional 20,000 EUR in required betting volume that must be cleared before cashing out.
Slot games contribute 100% toward meeting these wagering thresholds, meaning every euro bet directly reduces the remaining balance. Table games and live dealer options contribute only 10%, forcing players to wager ten times more on blackjack or roulette to achieve the same progress. This disparity heavily favors slot enthusiasts who can clear requirements significantly faster than those preferring table variants.
The maximum stake allowed during bonus play is capped at 5 EUR per spin, regardless of whether the player faces x35 or x45 conditions. Exceeding this limit voids the bonus and any associated winnings, creating a strict boundary for high rollers attempting rapid clearance. Players must monitor their bet sizes carefully to ensure compliance with this universal restriction across all contributing games.

What is the weekly withdrawal limit?

Dogecoin withdrawals operate within a flexible daily limit range of 20 EUR to 10,000 EUR, allowing substantial payouts without frequent caps. This high ceiling supports serious players seeking large returns from crypto balances without needing to split transactions across multiple days. The absence of internal fees ensures the full approved amount reaches the digital wallet immediately upon processing.
Visa and Mastercard withdrawals face a stricter single-transaction limit of 5,000 EUR, requiring larger wins to be divided into multiple requests if they exceed this amount. Payouts take 1-3 business days to appear in traditional bank accounts, introducing a time lag absent in cryptocurrency transfers. This delay impacts liquidity planning for users relying on fiat infrastructure for regular income extraction.
The general minimum withdrawal threshold aligns with the deposit minimums, starting at 10 EUR for cards and 20 EUR for crypto assets. Any request below these figures is automatically rejected by the system, preventing administrative overhead from micro-transactions. Players must maintain sufficient cleared bonus funds above these floors to initiate any successful cash-out procedure.

Which studios use 6x5 reels instead of 5x3?

Quickspin develops Big Bad Wolf Megaways, a title utilizing six vertical reels that display between two and seven symbols each, replacing the industry-standard five-reel format. This configuration generates up to 117,649 ways to win on any given spin, offering vastly more combinations than fixed payline slots. The game features high volatility, ensuring wins are less frequent but potentially larger in magnitude.
The RTP for Big Bad Wolf Megaways stands at 96.05%, a theoretical return calculated over hundreds of thousands of spins rather than short sessions. This percentage exceeds the average market rate for many competitors, indicating favorable long-term odds for consistent players. The house edge remains minimal at 3.95%, providing a mathematically sound environment for extended gameplay.
Maximum wins in this title can reach x30,540 times the stake, achievable through the Megaways mechanic’s dynamic reel behavior. Standard 5x3 slots rarely offer such multipliers without progressive jackpots, making this feature unique to its expanded grid structure. Players should note that high volatility means extended dry spells are possible before hitting these peak values.

Which payment method pays out within 24 hours?

Dogecoin withdrawals process within 0 to 24 hours after approval, significantly outperforming traditional banking methods in speed and efficiency. This rapid turnaround relies on blockchain confirmation times, which typically conclude well within the stated one-day window. Users benefit from near-instant liquidity compared to the multi-day waits imposed by fiat processors.
Visa and Mastercard payouts require 1-3 business days to clear, excluding weekends and holidays from the calculation period. This delay stems from intermediary bank networks and compliance checks inherent to traditional financial systems. Players choosing cards must plan their cash flow accordingly, acknowledging the inherent latency in cross-border transfers.
The 24-hour crypto window applies specifically to verified accounts that have completed KYC verification within the 24-48 hour timeframe. Unverified accounts face indefinite holds until documentation is submitted, nullifying any potential speed advantage. Once cleared, the network fee alone covers transaction costs, leaving the full withdrawal amount intact for the user.

Contact


Live - online chat

Banking

Mastercard visa pay system logo
Binance pay system logo
Mifinity pay system logo
Neosurf pay system logo
Cashlib pay system logo
paysafecard pay system logo
Bitcoin pay system logo
Dogecoin pay system logo
Voucher pay system logo
Utorg NTLR pay system logo
usdt tether pay system logo
litecoin pay system logo

Providers

Betsoft provider logo
Evolution Gaming provider logo
Apple pay system logo
Hacksaw gaming provider logo
Mancala Gaming provider logo
Netent provider logo
quickspin provider logo
fugaso provider logo
Smartsoft gaming provider logo
wazdan provider logo
Spribe provider logo
Spinomenal provider logo
2UP Casino 2026